Support
How to reach the Outlap team, what to include, and where to check service status.
Contact us
Email support support@outlap.xyz. We aim to reply within one working day. Support in the app Open Support from your dashboard. Feedback Found a bug or have an idea? We read every message. Sales and partnerships Series, circuits and teams with bigger needs.
Before you write
Try Troubleshooting and the FAQ. Most timing and API problems have a known fix.
What to include
- Who and where: your club or track, and the event ID.
- What you expected and what happened, with the exact
errortext and HTTP status for API problems. - When, with your timezone.
- For bridge issues: the bridge version (printed on start) and the last 20 lines of output.
- For file imports: the export itself, or a few lines of it. Remove personal data first.
Service status
Check the platform from code with the health endpoint. ?db=1 also tests the database.
curl "https://fzfstcyowovukscxgdrh.supabase.co/functions/v1/health?db=1"Missing a timing system?
Send a sample export or a short RMonitor capture to support@outlap.xyz and we’ll look at adding it.
Privacy
To delete your account or have your data removed, email support. Every marketing email also has a one-click unsubscribe link. See the privacy policy.
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